The message says: "All ex-directory requests made by people in our directory to date are being processed. There will be no need to resend these requests.
"And we will take further ex-directory requests when the service resumes. We will not be taking ex-directory requests by phone or text whilst the service is not operational."
Last week the office of the Information Commissioner(信息专员) said it wanted to talk to Connectivity, the site behind the 118 800 service, to find out how it planned to protect consumers against having their numbers included against their will.
However, a spokeswoman for 118 800 said the site's owners had earlier talked to the Commissioner and ensured the site did comply with (服从)UK laws. She said the suspension of the site and phone directory service were a result of "technical glitches" that meant parts of the site needed rebuilding and that the suspension (暂停,中止)would be temporary.
In a statement, 188 800 said: "The high number of queries 118 800 has received since launching have highlighted some technical glitches(小过错) in the system. To ensure 118 800 provides faultless(完美无缺的) customer service the decision has been made to temporarily suspend the service allowing for technical work to be completed.
"All requests to be made 'ex directory' that have been sent to the service, via the website or text message, are being dealt with and these numbers will be made ex-directory. There will be no need to resend these requests to 118 800. 118 800 will begin taking further ex-directory requests as soon as the service is resumed.
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