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But customer Abby Griffin says the chain stores are impersonal, so she comes to Morgan's.

ABBY GRIFFIN: "It's the friendliness, and you feel you trust the pharmacist, and you trust their advice."

FAITH LAPIDUS: Independents like Morgan Pharmacy often provide services the chain stores do not, such as compounding certain drugs and creams by hand and delivering prescriptions. Mr. Deutshman says the pharmacists also take the time to talk with customers and get to know them.

BARRY DEUTSCHMAN: "So it's more than just being the neighborhood pharmacist, it's being part of the community. You don't get treated like this in chain drug stores."

Mr. Deutshman hopes Morgan Pharmacy will be around for a long time.

BARRY DEUTSCHMAN: "I have the most wonderful clientele in the world. I have no plans on retiring. Our plan is to hang in there as long as we can."

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CHRISTOPHER CRUISE: The popularity of large home improvement stores in the United States has made many neighborhood hardware stores a memory. But one family-owned hardware store near Washington is beating the odds and business is better than ever. Next we take you to a hardware store that has been around for more than one hundred years.

FAITH LAPIDUS: Welcome to Browns Hardware in Falls Church, Virginia, where you can find a wide variety of hardware and other items. Browns brings back memories for customer Dennis Kraft.