Management consultant and author, Joe Batten, wrote: The tough-minded leader always gives high touch primacy over high tech. in short, people first technology second.

　　J. Willard Marriott, chairman of the board of the enormously successful hotel chain, was asked: How do you manage to be fair and nice with people and yet demand excellence from them?

　　Well, it s tough-minded management, which basically says that you treat people right and fair and decent, and in return they give their all for you.

　　Leaders love people. They expect the best from them. Sensitivity to employee needs, wants and concerns is at the top of their priorities. The courage to make decisions based on what s right for people governs their day-to-day responsibilities. People respond to such leadership.

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