knowledge through on-the-job training and continuing education . Social skills, on the other hand, are more innate and
not easily learned. They are, therefore, requisite skills that employees must possess at
the outset if the organizational unit is to succeed.
In sum, specific knowledge does admittedly play a more critical role than social
skills in some highly-technical jobs: nevertheless, the ability to work well with other
employees is ultimately more important, since all jobs require this ability and since it is
more difficult, to learn social skills on the job.
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