Another -reason that the claim is suspect is that we tend to remember negative
encounters with people more so than positive ones, probably because bad experiences
tend to be more traumatic and sensational, if not more interesting to talk about. The
news stories that the media chooses to focus on certainly support this rationale.
However the fact that we remember, hear about, and read about discourtesy more than
about courtesy shows neither that discourtesy is increasing nor that courtesy is
decreasing. It simply shows that negative experiences leave stranger impressions and
tend to be more sensational. In fact, I suspect that if one were to tally up ones daily
encounters with both types of behavior, one would conclude that good manners and
courtesy are far more prevalent than the opposite behavior.
In conclusion, the speakers claim that common courtesy and good manners are
disappearing is not born out by everyday experience. I suspect the speaker has failed to
consider that negative experiences leave stronger impressions on our memory and are
more interesting to relate to others than positive ones.
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