Avia Airlines can only survive by transporting hundreds of thousands of passengers each years. Many passengers who were not satisfied with its baggage-handling procedures maybe did not write down a complaint. Assuming that only one percent of those unsatisfied passengers complained in written forms, the number of unsatisfied would be 900 out of every 1000 passenger. It is a horrible ratio. Avia Airlines could be murdered by the remaining 899 unsatisfied ones.
To 1000, 9 seems a very small ratio. But if the first of the nine unsatisfied passengers is President Clinton, the story is attactive to most reporters. In some hours or days, Avia Arline will exist in newspapers, magazines, TV sports, reports and Internet. This kind of free advertisement will surely bomb AA to sky.
Avia Airlines has too many competitors in and out of USA. Clients of other Airlines, for instance, Singapore. Airlines or Japan Airlines may have no complaints about baggage-handling procedures. AA may gradually loose more and more of its passengers and die out.
So AA s conclusion would. be absurd through reasoning. Unsatisfied passengers who did not complain, the famous persons who complained, and competitors with no unsatisfied passengers all will make disastrous result for the Avia Airlines. So a review of the procedure is very important to its goal of maintaining or increasing the number of passengers.
Revised Essay
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