AA自创:
原题:The following appeared in an Avia Airlines departmental memorandum:
On average, 9 out of every 1,000 passengers who traveled on Avia Airlines last year filed a complaint about our baggage-handling procedures. This means that although some 1 percent of our passengers were unhappy with those procedures, the overwhelming majority were quite satisfied with them; thus it would appear that a review of the procedures is not important to our goal of maintaining or increasing the number of Avias passengers.
提供观点:
1去年是这样今年呢以后呢?
2很有可能是乘客对服务不满意却没时间正式申诉
3和别的航空公司比较如何seriousness trivialize
1, 没有complaint不代表没有不满。
2, 没有跟其他公司对比,同时并不知道总数。
In the given memorandum, the argument maintains a view that a review of procedures is not important to the goal of the travel company to maintain or increase the number of passengers. To support this idea, the author of the argument points out that only 9 out of every 1,000 passengers who traveled on AA last year were dissatisfied with the baggage-handling procedures. The reasoning process is convincing at first glance, with close examination, however, we can easily find out three logical flaws. Id like to uncover how groundless this allegation is in the following paragraphs.
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