M: Yes, but it seems that weve got some problems with the BBS. The part-time web designer was not as good as what we had thought before. She informed us just now that she could not complete this task.

　　W: Well, didnt you talk with her about what she should do at the beginning?

　　M: Not really. She was recommended by Jason and from what he told me, she sounded to be pretty qualified to do the job. Im not asking for a terrific web design but to build up a structure with all the basic elements of web design.

　　W: Did you ask her why she wasnt frank with you in the beginning if she couldnt do the BBS?

　　M: I did. But she said it was a communication problem.

　　W: So now what do you plan to do since she got the job half done?

　　M: On one side, I will not pay her full fees since she wasnt honest with me in the beginning. On the other side, I have to search around for another guy to complete the job.

　　W: Agreed. That should also teach her a lesson. For us, I think we had better turn to our Part-time Job Center for help. There, we can get a professional to work at it.

　　Questions 19 to 22 are based on the conversation you have just heard.

　　19. Why hasnt the website been completed?

　　20. What was the website designer not honest about?

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