M: Oh, will he be back this morning? I need to see him today.
W: Im afraid not. Shall I take a message for you?
M: OK. Tell him Tom Gamble from CTV 4 wants to talk with him about the video tapes of your company.
W: Yes, Mr. Gamble, your surname is spelled...?
M: G-a-m-b-1-e, Gamble.
W: Ok, Mr. Gamble. And whats your telephone number please?
M: He might know it. Well, let him call 4479626, area code, 413.
W: 413-4479662
M: No, 4479626
W: Sorry. 4479626
M: Extension 162
W: Got it, extension 162.
M: Thank you. Do tell him to call back when you see him.
W: Sure. Bye Bye.
M:Good-bye.
Questions 19 to 21 are based on the conversation you have just heard.
19. Who made the phone call?
20. What is the callers telephone number?
21. What does the caller want to do?
Conversation Two
M: Math Department, Doctor Winston speaking.
W: Hello, Prof. Winston. This is Eliza Smith calling. I live two doors down from your teaching assistant, David Williams. David asked me to call you because he lost his voice and cant talk to you himself.
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