30 C) Ask to see the manager politely but firmly此题比较简单,原文中提到在餐馆遇到上错菜时,应该make a polite but firm request to see the manage,和C项所说完全一致。
31 D) You cant tell how the person on the line is reacting此题相对简单,答案基本上是原句,So you cant tell how the person on the line is reacting.
32 D) Stick to the point此题属于原文再现,原文最后建议写投诉信时,应当be business-like and stick to the point,即围绕自己的要点来说,而不要说些无关紧要的废话,因此应该选D项。
33. B) Architect从原文Before Barbara had children, she worked as an architect for the government, designing government housing可以得知。
34. A) Do some volunteer work.从原文If Barbara feels the need to do socially important work, he thinks that she should do volunteer work one or two days a week.可以得知。
35. C) A baby-sitter is no replacement for a mother.从原文Tom does not think a baby-sitter can replace a mother可以得知。
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