M : well ,I started off with a small diner ,I did all the cooking myself and my wife waited on tables ,it was really too much work for two people , my cooking is great and word got around downtown about the food .With in a year ,I had to hire another cook and four waitresses .when that restaurant became very busy . I decided to expand my business .now with three places, my main concern is keeping the business successful and running smoothly

　　W : Do you advertise ?

　　M : oh ,yes . I dont have any TV commercials because they are too expensive .but I have advertised a lot on radio and in local newspapers .My children used to distribute Ads in nearby shopping centers ,but we dont need to do that any more

　　W : why do you believe youve been very successful

　　M : I always served fresh possible food ,and I make the atmosphere as comfortable and as pleasant as I can so that my customers will want to come back again

　　W : so you will always aim to please the customers

　　M : absolutely

　　W :without them ,I would have no business at all

　　M :thank you MR Angelino . I think your advice would be helpful to those just starting out in business

　　Question 22-25 are just based on what you have just heard:

　　22: what is the womans occupation?

　　23: what do we learn about MR Angelinos business at its beginning ?

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