D) The man couldnt find his car in the parking lot.(A)
Questions 19 to 22 are based on the conversation you have just heard.
19. A) The hotel clerk had put his reservation under another name.
B) The hotel clerk insisted that he didnt make any reservation.
C) The hotel clerk tried to take advantage of his inexperience.
D) The hotel clerk couldnt find his reservation for that night.(C)
20. A) A grand wedding was being held in the hotel.
B) There was a conference going on in the city.
C) The hotel was undergoing major repairs.
D) It was a busy season for holiday-makers.(B)
21. A) It was free of charge on weekends.
B) It had a 15% discount on weekdays.
C) It was offered to frequent guests only.
D) It was 10% cheaper than in other hotels.(A)
22. A) Demand compensation from the hotel.
B) Ask for an additional discount.
C) Complain to the hotel manager.
D) Find a cheaper room in another hotel.(C)
Questions 23 to 25 are based on the conversation you have just heard.
23. A) An employee in the city council at Birmingham.
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