C) The urgency of implementing the companys plans.

　　D) The important part played by district managers.

　　28. A) Some of them were political-minded.

　　B) Fifty percent of them were female.

　　C) One third of them were senior managers.

　　D) Most of them were rather conservative.

　　29. A) He used too many quotations.

　　B) He was not gender sensitive.

　　C) He did not keep to the point.

　　D) He spent too much time on details.

　　Passage Two

　　Questions 30 to 32 are based on the passage you have just heard.

　　30. A) State your problem to the head waiter.

　　B) Demand a discount on the dishes ordered.

　　C) Ask to see the manager politely but firmly.

　　D) Ask the name of the person waiting on you.

　　31. A) You problem may not be understood correctly.

　　B) You dont know if you are complaining at the right time.

　　C) Your complaint may not reach the person in charge.

　　D) You cant tell how the person on the line is reacting.

　　32. A) Demand a prompt response.

　　B) Provide all the details.

　　C) Send it by express mail.

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