Q31 Why does the speaker say the worst way to complain is over the telephone?
Q32 What should you do if you make a complaint by letter?
Passage 3
Barbara Sanders is a wife and the mother of two children, ages 2 and 4. Her husband, Tom, is an engineer and makes an excellent salary. Before Barbara had children, she worked as an architect for the government, designing government housing. She quit her job when she became pregnant, but is now interested in returning to work. Shes been offered an excellent job with the government. Her husband feels its unnecessary for her to work since the family does not need the added income. He also thinks that a woman should stay home with her children. If Barbara feels the need to do socially important work, he thinks that she should do volunteer work one or two days a week. Barbara, on the other hand, has missed the excitement of her profession and does not feel she would be satisfied doing volunteer work. She would also like to have her own income, so she does not have to ask her husband for money whenever she wants to buy something. She does not think its necessary to stay home every day with the children and she knows a very reliable babysitter whos willing to come to her house. Tom does not think a babysitter can replace a mother and thinks its a bad idea for the children to spend so much time with someone whos not part of the family.
Q33 What was Barbaras profession before she had children?
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