W: Well, it may calm cattle, but its not making me forget Im hungry. Lets try to get that waitress to bring us a menu.
Questions 19 to 22 are based on the conversation you have just heard.
19. Where does this conversation take place?
20. What is the purpose of playing background music in a factory?
21. How much did the Xerox Corporation spend every year for background music?
22. Which of the following is true about background music according to this conversation?
Conversation Two
W: Good morning. This is Jenny speaking. What can I do for you?
M: Hi, I am calling to complain about the mobile phone I bought from you. I cannot send any short messages to my friends. Sometimes I cannot even receive incoming calls and it always gives others a busy signal. Do you know what the problem could be?
W: Could you please tell me how long this has been happening?
M: How long? Is that the point?
W: Sir, I ask that because it will likely tell me whether the problem is with your equipment or reception.
M: Ok, I get it. Just three days ago. Initially I thought it could be the mobiles problem but then I realized it was probably caused by the signal.
W: Could you please give the serial number of your mobile phone, so I can check whether there is any problem with the mobile phone itself?
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