M: Your name, please?
W: Lydia Smith.
M: One moment, please. Yes, Mrs. Smith, your economy class seat has been reconfirmed.
W: And my connecting flight to Paris?
M: According to my monitor, that hasnt yet been confirmed on Air Scandia.
W: Oh, why is that? I made these reservations last week.
M: There have been some computer problems the last few days, but they are being cleared up now.
W: Its vital that I make that connection. What do you suggest I do?
M: Dont worry, Mrs. Smith. I have your telephone number here. As soon as the information comes through, I will personally call you back.
W: Thats very kind of you. Thank you very much.
M: Its my pleasure. And thank you for flying International Airlines.
Questions 19 to 22 are based on the conversation you have just heard.
19. What is the purpose of the telephone call?
20. Which of the womans flights have been reconfirmed?
21. What difficulty with the system does the airline clerk mention?
22. How does the airline clerk promise to help?
Conversation Two
M: Good morning, Doctor.
W: Good morning, Mr. Smith. What can I do for you?
M: I feel theres something wrong with me, but Im not sure.
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