W: Well, the dishwasher broke down, so we reported it to Ms. Connors, the owner. She said shed take care of it, but a month went by and nothing happened.
M: Did you get back in touch with her?
W: I got a repair person to give me an estimate. Then I sent it to her. When I didnt hear from her, I had the repair done. And I deducted the cost from the rent check.
M: So whats the problem?
W: She called here mad as a hornet. She said she couldve gotten the repair done for less money. Now shes threatening to evict us for not paying the full rent.
M: Hold on, Paula. It does sound pretty serious, but Im sure you can all sit down and work this out.
W: Well, youre over at the law school, so I wondered if you would mind coming with Sarah and me when we go to talk to Ms. Connors. Were supposed to meet with her tomorrow night at 8.
M: Sure, I havent studied a lot about contracts yet, but Id be glad to help you straighten things out. Why dont I stop by about 7:30?
W: Thanks, Sam! Youre a lifesaver!
Questions 19 to 22 are based on the conversation you have just heard.
19. Why is Paula unhappy?
20. Why is Ms. Connors angry?
21. What are Paula and her roommate planning to do?
22. Why does Paula think Sam can help her?
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