[A]I just dont know how to motivate them to do a better job. Were in a budget crunch and I have absolutely no financial rewards at my disposal. In fact, well probably have to lay some people off in the near future. Its hard for me to make the job interesting and challenging because it isnt -its boring, routine paperwork, and there isnt much you can do about it.
[B]Finally, I cant say to them that their promotions will hinge on the excellence of their paperwork. First of all, they know its not true. If their performance is adequate, most are more likely to get promoted just by staying on the force a certain number of years than for some specific outstanding act. Second, they were trained to do the job they do out in the streets, not to fill out forms. All through their career it is the arrests and interventions that get noticed.
[C]Ive got a real problem with my officers. They come on the force as young, inexperienced men, and we send them out on the street, either in cars or on a beat, They seem to like the contact they have with the public, the action involved in crime prevention, and the apprehension of criminals. They also like helping people out at fires, accidents, and other emergencies.
[D]Some people have suggested a number of things like using conviction records as a performance criterion. However, we know thats not fair-too many other things are involved. Bad paperwork increases the chance that you lose in court, but good paperwork doesnt necessarily mean youll win. We tried setting up team competitions based on the excellence of the reports, but the guys caught on to that pretty quickly. No one was getting any type of reward for winning the competition, and they figured why should they labor when there was no payoff.
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