The rise of what is known as business-process outsourcing in the Philippines has beennothing short of phenomenal. The very first calls were taken in 1997; today the sectoremploys 638,000 people and enjoys revenues of $11 billion, about 5% of the country s GDP.Last year the Philippines even overtook India, long the biggest call-centre operator in theworld, in voice-related services . The country now employs about 400,000 people at callcentres, India only 350,000.
在菲律宾,业务流程外包的这一行业的崛起已经成为一种现象了。首次出现是在1997年;现在这个行业员工达到638,000人,营业总额达到110亿美元,约占全国GDP的5%。去年,菲律宾人在话务服务上,超越了长期以来全球最大的印度呼叫运营机构。现在,菲律宾呼叫中心有400,000名雇员,而印度只有350,000名。
The South-East Asian upstart is unlikely ever to surpass the SouthAsian behemoth across the entire range of outsourcing offerings, which alsoinclude all kinds of information-technology services. Yet given the extraordinary growth sofar it is hard to gainsay the Philippines own projection that its BPO industry could addanother 700,000 or so jobs by 2016 and generate revenues of $25 billion. At that point, theindustry would make up nearly a tenth of GDP and be bigger in value than the remittancesfrom the 10m Filipinos working overseas.
虽然,东南亚菲律宾的新贵可能永远不能通过提供包括各种信息技术服务在内的全方位外包服务超过南亚的印度巨头。然而,鉴于到目前为止的非凡增长,很难否认菲律宾对业务流程外包行业的规划,预计在2016年再增加700,000个工作岗位,收入达到250亿美元。到那时,整个行业的营业额将占全国GDP的十分之一,产值将超过来自 1千万菲律宾海外工作者的汇款。
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