It also helps that the country has a big pool of well-educated workers. The million or soFilipinos who graduate every year have few other options to choose from, besidesemigrating. And working in a call centre is considered a middle-class job .
它还为一大批受过良好教育的菲律宾工作者提供了就业机会。每年有大约一百万的菲律宾毕业生除了移民没有什么可以选择的工作。而且在呼叫中心提供的是相当于中等阶层的工作。
The big question is whether the Philippine BPO industry, having conquered the call-centremarket, can now move up the value chain. To keep growing rapidly-and profitably-it needs tocapture some of the more sophisticated back-office jobs, such as those processinginsurance claims and conducting due diligence. In these businesses, called knowledge-process outsourcing and legal-process outsourcing, India still rules supreme.
菲律宾业务流程外包行业已经征服了呼叫中心市场,现在的大问题是它是否能提升企业价值链。要保持快速并且有利的增长,它需要抓住一些更复杂的后台业务,例如一些保险索赔和尽职调查。这些业务被称为知识流程外包和法律流程外包,在这方面印度仍处于领先地位。
Integreon offers a glimpse of what the future may hold. The firm occupies just a fewdiscreet, very secure offices. It employs 300 people in Manila, 40 of them lawyers who helpmultinational law firms with litigation. Familiarity with America helps. It makes it very easyfor us to do legal research for American firms, says Benjamin Romualdez, the firm s countrymanager.
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