This is a restaurant scenario Im sure youre well familiar with. However, what I really wanted to see was to what extent one tables dissatisfaction would influence anothers. So we set up a table in the middle of the restaurant, and four actors were hired to pretend to be friends sharing the conviviality of a meal. They all ordered the soup, since it was the only starter on the menu, thus allowing an element of control. After breaking some bread and taking his first mouthful, one of the actors called for the waiter and proceeded to deliver a three-minute rant about the scalding temperature of the soup. As the soup continued to be served to the other tables, the complaints began rolling in. By the end of the dinner, 26% of the guests had made similar complaints. Each bowl had come from the same pot, so either they had extremely sensitive tongues or they had all been influenced by the initial complaint.
In another experiment conducted in 2008 by researchers at Leeds University, 200 people were asked to walk randomly around a large hall. A few moments into the experiment, five volunteers were instructed to move in a clockwise direction. They were told to do so without making any announcements or drawing attention to themselves. Within seven minutes, everyone was walking in the same direction. One of the conclusions drawn by the scientists was, like animals, humans tend to flock. And during times of insecurity, our need to seek refuge in the larger group is that much greater.
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