C) saying firmly that the item is of poor quality
D) asking politely to change the item
注:B 选项 exactly =文中specific,同义改写
31. When a consumer finds that his purchase has a fault in it, the first thing he should do is to ________
A) complain personally to the manager
B) threaten to take the matter to court
C) write a firm letter of complaint to the store of purchase
D) show some written proof of the purchase to the store
注:1.A、B、C是窜段选项
2.提交保单或有力证明是文章中第一段就提到的the first step
When a consumer finds that an item she or he bought is faulty or in some other way does not live up to the manufacturers claim for it, the first step is to present the warranty, or any other records which might help, at the store of purchase. In most cases, this action will produce results. However, if it does not, there are various means the consumer may use to gain satisfaction.
32. If a consumer wants a quick settlement of his problem, its better to complain to ________.
A) a shop assistant B) the manufacturer
C) the store manager D) a public organization
注:级别越高,解决问题越快
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