I was just thrown off by the lack of eye contact; not realizing it was cultural, Tiffany says. I missed out, but will not miss that opportunity again.
Many of us have had similar encounters with behaviors we perceive as different. As the world becomes smaller and our workplaces more diverse, it is becoming essential to expand our understanding of others and to reexamine some of our false assumptions.
Hire Advantage
At a time when hiring qualified people is becoming more difficult, employers who can eliminate invalid biases from the process have a distinct advantage. My company, Mindsets LLC, helps organizations and individuals see their own blind spots. A real estate recruiter we worked with illustrates the positive difference such training can make.
During my Mindsets coaching session, I was taught how to recruit a diversified workforce. I recruited people from different cultures and skill sets. The agents were able to utilize their full potential and experiences to build up the company. When the real estate market began to change, it was because we had a diverse agent pool that we were able to say in the real estate market much longer than others in the same profession.
Blinded by Gender
Dale is an account executive who attended one of my workshops on supervising a diverse workforce. Through one of the sessions, I discovered my personal bias, he recalls. I learned I had not been looking at a person as a whole person, and being open to differences. In his case, the blindness was not about culture but rather gender.
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