His results to be presented at the conference on human-computer interaction in Vienna, Austria, in April, have surprised psychologists. 1Some expected emailers to be the biggest liars, reasoning that because deception makes people uncomfortable, the detachment of emailing would make it easier to lie. 2Others expected people to lie more in face-to-face exchanges because we are most practised at that form of communication.
But Hancock says it is also crucial 1whether a conversation is being recorded and could be reread, and2whether it occurs in real time. People appear to be afraid to lie when they know the communication could later be used to hold them to account, he says. This is why fewer lies appear in email than on the phone.
People are also more likely to lie in real time in a instant message or phone call, say than if they have time to think of a response, says Hancock. He found many lies are spontaneous responses to an unexpected demand, such as: Do you like my dress?
Hancock hopes his research will help companies work out the best ways for their employees to communicate. For instance, the phone might be the best medium for sales where employees are encouraged to stretch the truth. But, given his result, work assessment where honesty is a priority, might be best done using email.
2.Hancocks research finding surprised those who believed that __C__.
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