Customers can also improve future shopping experiences by filing complaints to the retailer, instead of complaining to the rest of the world.
客户也可以通过直接向零售商提出投诉而不是向其他人抱怨的方式来改善未来的购物经历。
Retailers are hard-pressed to improve when they have no idea what is wrong.
因为当零售商根本不知道他们做错了什么的时候,是很难去进行改善的。
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