2014年英语四级阅读单项选择题讲解:推论题(2)_大学英语阅读

　　6. It may be inferred from the passage that_.

　　A. customer service in Israel is now improving

　　B. wealthy Israeli customers are hard to please

　　C. the tourist industry has brought chain stores to Israel

　　D. Israeli customers prefer foreign products to domestic ones

　　7. In the authors view,higher service standards are impossible in Israel__

　　A. if customer complaints go unnoticed by the management

　　B. unless foreign companies are introduced in greater numbers

　　C. if theres no competition among companies

　　D. without strict routine training of employees

　　8. If someone in Israel today needs a repairman in case of a power failure,--

　　A. they can have it fixed in no time

　　B. it,s no longer necessary to make an appointment

　　C. the appointment takes only half a day to make

　　D. they only have to wait half an hour at most

　　9. The example of El AI Airlines shows that

　　A. revengeful customers are a threat to the monopoly of enterprises

　　B. an ad campaign i a way out for enterprises ill financial fiffictilty

　　C. a good slogan has great potential for improving service

　　D. staff retraining inessential for better service

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