The merchandise mentioned above was fading. Based on the merchandise quality report given by your company, the sneaker is fade proof; and it is manufactured under strict quality control. Moreover, the sales agreement has clearly stated that any unsatisfactory transaction can be resolved in the way of exchanging the merchandise or refunding.

　　As the merchandises are the most demanded in the market and for the sake of our mutual benefit, your prompt actions are appreciated. I am looking forward to your reply.

　　Enclosed are copies of invoice and delivery order for your reference.

　　Yours truly,

　　Li Ming

　　分析：这是顾客向客户服务部投诉的一封信。第一段清楚说明了有问题的商品的型号，交易时间。第二段提出解决问题的办法和依据，要么更换，要么退钱。第三段表达出期待，当然最后还要附上发票和其他证明依据。

　　实例 3 邀请信

　　Model Composition

　　Dear Mr. Smith:

　　Your letter of Jan. 27 reached me this morning. We were very happy to know that you had readily accepted our invitation and Mrs. Smith would accompany you on this lecture tour. Arrangements will be made for her to work in the Foreign Language Department. To comply with your wish, we are making necessary preparations for you to come at the beginning of March.

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