Frankly speaking, Sun Appliance has always been my favorite. On April 4, 2007, I bought the air conditioner from one of your chain store located in Lang Fang. The machine operated well at first, but ten days later, there was a fault that bothered me, that is, the fan made so much noise that I could not sleep well at night. Worse still, the cooling system didnt work well and the machine began to leak recently. Its poor quality ruined almost all my previous impression toward your products.

　　I strongly suggest that a repairman or a service engineer should be sent to my home without delay. I wonder if you could pinpoint the exact cause of the malfunction as soon as possible. If you cant, I am afraid that I will request for full amount of refund or a new air conditioner.

　　I would appreciate all your assistance in this matter. If you have any questions, please dont hesitate to contact me. Look forward to your reply.

　　Yours Sincerely,

　　Li Ming

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