投诉信
Direction: You just bought an English dictionary from a famous e-commerce site only to find it not as good as you expected. Write an email to the customer service center to
1) complain the poor quality of the dictionary, and
2) give reasons for your complaints.
Dear Mr. Wang,
As a regular customer, I am writing this letter to complain about the quality of dictionary bought from the bookone.com.
I ordered an Oxford Dictionary of Contemporary English a week ago. Apart from the delayed delivery, many pages in the dictionary are missing and some of the pages are reversed, which are totally unacceptable to me.
I would like to get a refund or at least change it for a new one. Andtrust that you will now consider this matter seriously and make an effort to prevent the recurrence of this kind.
Yours sincerely,
Li Ming
询问信
Write a letter inquiring about a travel agency about the trip to Mount Huangshan. Some necessary details must be included. Do not sign your own name at the end of your letter, using Li Ming instead.
Dear Sir or Madam,
I would like to travel to Mount Huangshan this summer. I would be most grateful if you could send me information regarding the following informationconcerned in your agency because my friend John spoke highly of your service.
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