I didnt have much experience then of managing people, but above all I always tried to be fair and honest with everyone. As a result, I think the staff knew that and accepted my decisions, even if they didnt agree with them all. Also, bosses must be able to communicate. You also need to create team spirit, and build on the strength of the team. I explained my plans for the company to all the staff, and let them all know what I needed from them. The lorry drivers responded brilliantly, and were the key to turning the business round. They understood that we had to develop a professional reputation, and from then on the days of poor quality deliveries were over.

　　Lastly, I am a great believer in profit-sharing. It takes a team to make a company work, so profits should be shared by all. Job satisfaction is important, but it doesnt pay the rent. Shared profit and bonuses help to strengthen team spirit by giving everyone a common goal that they work towards together.

15 What fact does the writer hope to learn from applicants CVs?

　　A that they have experience of many different jobs

　　B that their careers have developed steadily

　　C the opinion their employers had of them

　　D whether they are married or single

　　16 The writer says the application form is useful because it

　　A reveals something of the applicant s character.

　　B gives information about the applicant s family.

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