怎样回复不合理抱怨和索赔_小升初复习

怎样回复不合理抱怨和索赔

We suggest that you deal with the shipping company and the insurers who have covered you on the goods.

4. How to end your letter？

If you need any help in your investigation, please let me know.

Please let me know if I may help further in this matter.

Please let me know if you have any further questions.

We appreciate your interest in our products. If you have any other question, please call me at 000-0000.

II. SAMPLE范文

Dear _________：

Thank you for your letter of ______[date] concerning the goods you ordered ______ weeks ago.

Unlike domestic orders for which we guarantee overnight delivery, international orders take at least _____ weeks for delivery. We have made this clear in the order instruction of our catalog（p. ___）. As you will see, shipments for _________[area] usually take _____ weeks.

If you desire faster delivery for your next order, we can send the goods by express delivery. The rate, however, will be considerably higher.

Sincerely yours,

_________[name]

_________[title]

III. TIPS掌握写作要领

1. Tell the customer that you have received his/her complaint. 2. Tell the customer politely that his/her complaint or claim is not justified. 3. Explain why you are not responsible for the problem. 4. Be helpful in offering assistance or suggestions. 5. When possible, be cooperative in compromise or partial adjustments.