E. Answer the questions (根据短文内容回答下列问题): ( 14分)
Subject:
Date:
From:
To:Complaints
May 30, 2009
david@hotmail.com
glasgow@silverline.net
Dear Sir or Madam,
Last Thursday, I travelled on the 8:40 a.m. train from Glasgow to London Kings Cross and I was very unhappy with the service provided by your company.
The train was forty minutes late leaving Glasgow, and although the guard apologized, we were not given any reasons for the delay. We then had further delays when the train crew(乘务员) changed at Preston and had to wait another thirty minutes. As a result, I missed my fight from London Heathrow to Frankfurt and had to wait for several hours.
Whats more, the service on the train was also very poor. The trip takes over five hours. Unluckily, there was no restaurant car on the train and only a bar with soft drinks. Worst of all, the air conditioning broke down half-way through the trip and it got hotter and hotter in the train. However, there was no apology for this, and before we reached Kings Cross, the temperature was over 40℃.
I view of the poor service, I feel I am entitled to compensation(有权索赔).
I look forward to hearing from you.
Yours faithfully,
David Robertson
99. Where did David Roberson get on the train last Thursday?
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