Adrian was embarrassed. He felt like a shoplifter. He looked around to see if anyone was paying attention. He showed her the receipt.
Perhaps in the future youll learn how to follow store policy. Leave this bag here with the clerk. You can have your receipt and bag back when you check out.
By the time Adrian had finished shopping and exchanged the items, he was angry. How dare she treat him like a criminal? He went looking for her. He wanted an apology. He found her in the produce section and asked what her name was. She mumbled something. He asked her again, and this time he heard Ursula.
Ursula what? he asked. She yelled at him, Ursula! and stormed away.
When Adrian got home, he called the stores corporate headquarters. This rude employee was about to lose her job, he said to himself. He described his unpleasant experience to a customer service representative. She was sympathetic. Our employees are taught to be polite. We will not tolerate such behavior. Give me your phone number and I will call you back.
Two days later, Adrian received a phone call from the representative. Im sorry, she said, but theres no one at that store named Ursula. Can you describe her? Ill find out who she is. I assure you, we do not tolerate rude behavior, nor do we tolerate lying to customers.
By this time, Adrian had calmed down. He didnt really want the employee to lose her job. He told the representative to forget about it.
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