Angry customers have gone to court seeking redress against one of China's biggest Internet retailers after the company failed to provide sightseeing trips for 1 yuan (16 cents).
"We have submitted the case to Shanghai Jinshan District People's Court on behalf of dozens of customers demanding that 360buy, one of China's largest online traders, honor its contract and offer compensation," said Chen Cheng, a lawyer at Shanghai-based Co-career Law Firm.
Disputes started when 360buy advertised several sightseeing packages, including one to Shaoxing, a historic city in East China's Zhejiang province, at a cost of 1 yuan per customer on March 19.
The Shaoxing trip included breakfast, a one-night stay in a hotel and entrance fees for some scenic spots, according to the website.
About 1,700 people purchased the trip, and 10,412 had ordered a 1 yuan trip to a scenic spot in Mianyang, Sichuan province.
However, customers found the trips were canceled and their money returned to their accounts.
360buy said that the Web page containing the promotion was only a "test page", and was not meant to be displayed on the website. The company apologized for the "technical failure".
Tian Xiaoci, a public relations manager at 360buy , said the page with the promotion appeared due to mistakes made by technical personnel. She said the company is communicating with the customers involved.
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