After another 25 minutes, my phone was brought back. The service woman admitted that the defect was caused by a glitch inside the phone. She signed a certificate and told me to go back to the shop to get a new one.
At the shop they gave me a new phone "just taken from the warehouse". I asked for more units to choose from but was told it was the only one they had in stock. Responding to my doubts, they swore they were telling the truth. "Or you can come a few days later when more phones arrive from the plant," they said.
I knew I had to accept what I was given, because I could not afford to waste more time on the matter.
Though no fault of mine, I had to spend so much time and energy to enforce my rights as a consumer. In other words, I paid for Motorola's mistake. Should the company compensate me for the time, energy and money (travel fare) I had spent? It should, but I doubt it, nor would any other manufacturer in a similar case.
My wife said: "Be content with what you have attained. They've done their best to replace the substandard phone with a new one."
She may be right. Manufacturers today provide a much better after-sale service than in previous years. Consumers should feel content with the progress. But I still find I was unjustly treated. In the final analysis I had paid the cost for a company to make good a defective product. The final price I paid had been raised in fact.
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