WHY do people make small talk?

There are a few different reasons why people use small talk. The first, and most obvious, is to break an uncomfortable silence. Another reason, however, is simply to fill time. That is why it is so common to make small talk when you are waiting for something. Some people make small talk in order to be polite. You may not feel like chatting with anyone at a party, but it is rude to just sit in a corner by yourself. After someone introduces you to another person, you do not know anything about them, so in order to show a polite interest in getting to know them better, you have to start with some small talk.

2. from USA Today (September 9, 2001):

Small talk, big payoff

They say talk is cheap, but chatting up strangers you meet on business trips is sometimes profitable.

It was for medical equipment salesman Douglas Ruby.

Last November, Ruby struck up a conversation with Rod Ferrand, a seatmate on his flight who turned out to be in a similar line of work. At the flight's end, Ruby and Ferrand exchanged business cards and parted.

It wasn't until June, when Ruby was laid off and looking for work, that he dug up Ferrand's card and mailed him his resume. Coincidentally, Ferrand's company, Merit Medical Systems, had an opening. Ruby got the job, beating out 150 other applicants.

"Don't be scared of talking to strangers," says Ruby of New Orleans. "That guy I met on the plane is now my boss."

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