Since the incident happened at night, the airport may not have had enough staff members to help the passengers. But since it was a one-off occurrence, why did the airport not make special arrangements to help the passengers?
If the authorities were really sincere enough to apologize "for causing inconvenience" to the passengers, they should have done more than the routine to resolve the issue.
"Let the passengers be satisfied" is a slogan all airlines in China proudly display. However, it will remain a mere slogan if services are rendered insincerely.
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