1) complain the poor quality of the dictionary, and
2) give reasons for your complaints.
Dear Mr. Wang, (大家注意此处是逗号)
As a regular customer, I am writing this letter to complain about the quality of dictionary bought from the bookone.com.
I ordered an Oxford Dictionary of Contemporary English a week ago. Apart from the delayed delivery, many pages in the dictionary are missing and some of the pages are reversed, which are totally unacceptable to me.
I would like to get a refund or at least change it for a new one. And I trust that you will now consider this matter seriously and make an effort to prevent the recurrence of this kind.
Yours sincerely, (逗号)
Li Ming(无符号,千万不要打点)
建议信
Write a letter to your university canteen, making suggestions for improving its service. You should write about 100 words on ANSWER SHEET .
Dear Sir or Madam,
I am a student of our university, who often have meals in our canteen. Generally speaking, our canteen provides quite good food. However, I still have some suggestions for you to make our canteen more popular among students.
To begin with, I wonder whether you could provide more varieties of food. We do not have many options when eating in our canteen now. To continue, some students have complained about the price of the food there, would you please lower it down?
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