Yes, I would like to return these trousers.
M:
Alright. Do you have your receipt?
W:
Yes. Here it is. I bought them last week.
M:
And why are you returning them?
W:
I bought them to go with a blouse of mine. But they don't really match.
M:
I see. Oh, wait. Ma'am, I'm sorry. These trousers were on sale.
W:
Yes.
M:
I'm sorry, but we don't allow returns on sale items.
W:
I know many stores have that policy.
M:
I'm sorry, but we usually don't do it.
W:
I just bought these trousers a week ago. And I am a regular customer here. Can you make an exception this time?
M:
Well. Let me talk to the manager for a moment. Ma'am, the manager said I can do it this time.
W:
Good. I am glad you can make an exception for me.
M:
Please show me your receipt again.
W:
Here it is.
M:
I will have to give you store credit, Ma'am. If you find something else you like in the store, you can use the credit.
W:
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