Such high emotional waves further escalate stress in two ways.First，stress is expanded by the feeling that we are “losing control”．And then it can be accompanied by guilt...and even more stress.Secondly，decisions we make during these emotional waves are usually not well­thought and usually bring us more trouble and more stress.For example，decisions we make during an period of anger can be expected to result in extra work to repair “additional damages”．

　　Social awareness，the third dimension of Emotional Intelligence decreases stress by reducing interpersonal conflicts in the workplace.One serious conflict with one of our team members or peers can eat up a large amount of our energy and result in a lot of stress.

　　How exactly does better social awareness lead to less conflicts？Social awareness is the ability to recognize emotions in other people，and to handle them resourcefully.In situations when conflicts can easily arise，this skill is particularly useful.By identifying the emotions in our counterpart and then acknowledging these emotions，we can prevent a disagreement from turning into an open personal conflict.

　　As a conclusion，if you are feeling that you are too stressed，I encourage you to look at how you could develop your Emotional Intelligence further.

　　1．Which of the following can best replace the underlined word “escalates” in Paragraph 4?

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