A．that

　　B．when

　　C．where

　　D．why

　　15．—You smoke heavily, so I think it's hard for you to give up smoking.

　　—________，I've made it.Take your time

　　C．That's all right

　　D．Believe it or not

　　Ⅱ.阅读理解but they'd be wrong. In a work context, more conflicts come from structural relationships and personal differences than communication itself.

　　Organizations create job descriptions, specialized work groups, and authority relationships, all with the intent to improve coordination(协调). But in doing so, they separate people and create the potential for conflicts. For instance, departments within organizations have diverse goals. Purchasing is concerned with the timely acquisition of materials and supplies at low prices; quality control's attention is focused on improving quality and ensuring that the organization's products meet standard. When groups within an organization seek diverse ends, there is increased potential for conflicts.

　　Have you ever met people to whom you took an immediate disliking? Most of the opinions they expressed, you disagreed with. Even insignificant characteristics—the way they cocked their head when they talked or smirked when they smiled—annoyed you. We've all met people like that, and many of us have to work with people like this.

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