British Airways also says its customer care policies are applied within the company and staff are taught to regard each other as customers requiring the highest standards of service.
Customer care is obviously here to stay and it would be a foolish company that used slogans such as “we do as we please”.On the other hand,the more customers are promised,the greater the risk of disappointment.
1.We can learn from Paragraph 2 that ________.
A.complaining customers are hard to satisfy
B.unsatisfied customers receive better service
C.satisfied customers catch more attention
D.well-treated customers promote business
答案 D
解析 根据“80 percent of people who feel their complaints are handled fairly will stay loyal”可知,如果能很好地解决顾客的投诉,会提升购物信心。
2.The writer mentions “phone rage”(Paragraph 3) to show that ________.
A.customers often use phones to express their anger
B.people still prefer to buy goods online
C.customer care becomes more demanding
D.customers rely on their phones to obtain services
答案 A
解析 phone rage指的是顾客用电话方式投诉,表达不满和怒气。
【2014届高考英语一轮复习 语篇微写作强化系列Test18精选导学案 北师大版】相关文章:
★ 【北师大版】2014届高考英语一轮复习指导课时作业:Unit 9 A卷 Word版含解析
★ 四川省2016届高考英语一轮复习课时作业(34) Module 4 Music 外研版选修6
★ 【北京专用】2014届高考英语一轮复习方案课时作业:必修4 Unit 1 Women of achievement
★ 湖南省汝城二中2014届高考英语一轮复习阅读训练 (8)
★ 【浙江专用】2014届高考英语一轮复习课时作业(五)必修1Unit 5《Nelson Mandela—a modern hero》
★ 常熟市2014高考英阅读理解语一轮(暑假)训练题(8)及答案
★ 北京市2014高考英语一轮复习 练习手册(19)必修4 Unit 4 Body language(含解析)新人教版
★ 2017届高考英语二轮复习大题冲关秘籍阅读理解七选五:名校模拟(含解析)
最新
2017-04-24
2017-04-24
2017-04-24
2017-04-24
2017-04-21
2017-04-21