3.If a manager should show his empathy (Paragraph 6),what would he probably say?
A.“I know how upset you must be.”
B.“I appreciate your understanding.”
C.“I’m sorry for the delay.”
D.“I know it’s our fault.”
答案 A
解析 根据“usual standards with empathy (for example,“I know how you must feel”)”可知,此处表达同情的话应是:“I know how upset you must be.”。
4.Customer delight is important for airlines because ________.
A.their telephone style remains unchanged
B.they are more likely to meet with complaints
C.the services cost them a lot of money
D.the policies can be applied to their staff
答案 B
解析 根据“Airlines face some of the toughest challenges over customer care.”可知,航空公司面临的压力最大,问题最多。
5.Which of the following is conveyed in this article?
A.Face-to-face service creates comfortable feelings among customers.
B.Companies that promise more will naturally attract more customers.
C.A company should promise less but do more in a competitive market.
D.Customer delight is more important for airlines than for banks.
【2014届高考英语一轮复习 语篇微写作强化系列Test18精选导学案 北师大版】相关文章:
★ 【人教版】2014届高考英语一轮复习指导考点针对练:必修2 unit5《Music》
★ 【浙江专用】2014届高考英语一轮复习课时作业(十八)必修4Unit 3《A taste of English humour》
★ 【北京专用】2014届高考英语一轮复习方案课时作业:必修5 Unit 3 Life in the future
★ 【浙江专用】2014届高考英语一轮复习课时作业(十一)必修3Unit 1《Festivals around the world》
★ 四川省2016届高考英语一轮复习课时作业(34) Module 4 Music 外研版选修6
★ 【优化方案】2017届高考英语二轮复习全国卷Ⅱ规范练:1(含解析)
★ 北京市2014高考英语一轮复习 练习手册(19)必修4 Unit 4 Body language(含解析)新人教版
★ 四川省2016届高考英语一轮复习课时作业(39) Module 3 Literature 外研版选修8
★ 【北京专用】2014届高考英语一轮复习方案课时作业:必修4 Unit 1 Women of achievement
最新
2017-04-24
2017-04-24
2017-04-24
2017-04-24
2017-04-21
2017-04-21