2014届高考英语一轮复习语篇微写作强化系列Test18精选导学案北师大版_高考复习指南

　　3．If a manager should show his empathy (Paragraph 6)，what would he probably say?

　　A．“I know how upset you must be.”

　　B．“I appreciate your understanding.”

　　C．“I’m sorry for the delay.”

　　D．“I know it’s our fault.”

　　答案　A

　　解析　根据“usual standards with empathy (for example，“I know how you must feel”)”可知，此处表达同情的话应是：“I know how upset you must be.”。

　　4．Customer delight is important for airlines because ________.

　　A．their telephone style remains unchanged

　　B．they are more likely to meet with complaints

　　C．the services cost them a lot of money

　　D．the policies can be applied to their staff

　　答案　B

　　解析　根据“Airlines face some of the toughest challenges over customer care.”可知，航空公司面临的压力最大，问题最多。

　　5．Which of the following is conveyed in this article?

　　A．Face-to-face service creates comfortable feelings among customers.

　　B．Companies that promise more will naturally attract more customers.

　　C．A company should promise less but do more in a competitive market.

　　D．Customer delight is more important for airlines than for banks.

【2014届高考英语一轮复习语篇微写作强化系列Test18精选导学案北师大版】相关文章：

1 2 345 6 7 8 9 显示全文

高考复习指南 最新: 2017届高考英语一轮复习训练：完形填空4
2017-04-24; 浙江省2017高考英语二轮复习单项选择（40）
2017-04-24; 浙江省2017高考英语二轮复习单项选择（18）
2017-04-24; (江苏专用)2017届高考英语二轮复习天天循环背：6
2017-04-24; 2017届高考英语一轮复习课件：Unit10 Money(北师大版)
2017-04-21; 2017届高考英语一轮复习课件：Unit11 The Media(北师大版)
2017-04-21

网友关注: 今后逛超市可能连手机都不用带了，带着手去就行了; 老外在中国：忠犬相伴; 中美创新：如今谁在山寨谁？; 国内英语资讯:Chinese defense minister meets Singaporean counterpart; 贴心! 谷歌搜索可以帮助诊断抑郁症!; 国内英语资讯:Chinese FM urges BRICS nations to uphold multilateralism; 国内英语资讯:Chinese vice minister suggests harmonization of education policies with CEE countries; 国内英语资讯:China Focus: Documentary inspires public confidence in national achievements; 长假出游贴士：世界各国是如何给小费的; 137所高校入选“双一流”建设名单