Recent economic hardship has given the consumers increased power in Europe because shopkeepers fight to win their share of reduced disposable(可支配的)income.This has meant failing pricesa re­examination of what customer service really means.__2__In restaurants in the south of the USA，for example，waiters compliment(恭维)you on your clotheses to refill your glass and make sure that everything is to your satisfaction.

　　Anyone who has waited 30 minutes to be served in a restaurant may possibly dream of such customer service.__3__In fact，different nationalities expect different types of service.As a friend of mine once told me，“By the end of

　　evening I had spent as much time talking to the waiter as to my wife.”

　　A Chinese­American friend loves telling people about how her Chinese mother shops for clothes.First of all she waits until they are on sale.__4__And later she finds some small fault with the product and demands a further reduction.She never buys anything at the regular price.Could you imagine trying such ways in department stores in other countries?

　　Attitudes to service are，of course，affected by employers' attitudes to their workers.As American waiters heavily depend on tips，they have to provide more service.But is this fair？__5__？”but a case of“How much service is it fair to expect？”unt until she gets an evenbetter price.

　　E．The answer，it seems，depends on which country you are in.

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