A knowledge of telephone etiquette in the workplace is very important as well.While talking on the telephone，be polite and listen to what they’re saying carefully.Only then should you say what you feel.Speak in a voice which would be heard clearly at the other end.

　　The workplace guidelines are important even while you’re dining or celebrating with your co­workers.If you get a call in between，receive it after you’re permitted by the others by saying “excuse me”．Don’t talk loudly while eating.Greet people well and try to make them feel comfortable while being in your company.

　　These guidelines will help you become the best employee of a company.All the best!

　　1．Why should you try to be punctual?

　　A．To prove you are not a habitual late comer.

　　B．To respect the rules of the organization.

　　C．To show that you are a responsible worker.

　　D．To win other workers’ respect.

　　2．How should you write an official email?

　　A．Write the subject clearly and simply.

　　B．Include all the details in the email.

　　C．Make the language as beautiful as possible.

　　D．Make emails as brief as possible.

　　3．Which of the following is considered NOT acceptable about making phone calls in the workplace?

　　A．Using polite language.

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