I would appreciate a full refund(退款 ) of $3.99 for this product as soon as possible. Enclosed are the receipt, the empty box, and one of the un-perfect muffins so that you can experience it for yourself . Thank you for your attention to this matter.

　　Sincerely ,

　　Michelle Bauer

　　56. This letter is most likely addressed to _______.

　　A. a local storeowner

　　B. the owner of the muffin mix company

　　C. the clerk at a local muffin bakery

　　D. George, the cashier who sold the muffin mix

　　57. The tone(语气 ) of the author can best be described as ________.

　　A. embarrassed

　　B. hopeless

　　C. disappointed

　　D. disgusted

　　58. the author was unhappy with the product because________.

　　A. the directions of the product contained a mistake

　　B. it was not up to the promise made on the box

　　C. it was too difficult to follow the directions

　　D. it was worth less money than she paid for it

　　59. The author’s main purpose in writing this letter is to ________.

　　A. prevent others from making the same mistake

　　B. persuade the company to change the wording on their box

　　C. get back all the money paid from the shop

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