5.
As a hotel manager,you will likely be dealing with multiple employees and customers at the same time.However,if you fail to listen to what each person is saying,you might miss an important issue with the hotel or give customers the idea that your hotel doesn't care their needs or business.This could damage the reputation of your hotel and cause you to lose business.This is why taking the time to listen to what people around you are saying is important;employees' concerns about the work environment can cause them to be less friendly and not to work as efficiently.
答案 1.B 2.C 3.A 4.F 5.E
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