When you have a question about something, where do you go? For many people the answer is simple. They go online to a search engine like Google or Yahoo. But what about people in rural or underdeveloped areas who may have no way to get on the Internet? Luckily, Rose Shuman, a business and international development consultant in California, has found a way for them. Her amazing solution is “Question Box”．

　　Question Box is a service that provides answers—free of charge—for people who cannot search the Internet directly. They might not be able to read, or they simply have no access.

　　Question Box began two years ago in India. People use a metal call box with a pushtotalk button to connect to a live operator, as Rose Shuman explains, “You just push a button, a big green button, and that will connect you directly to our operators who are sitting in front of computers, and speak your language. And you can ask them any sort of question you want, and they'll look it up in English or in Hindi, or whatever the main language is, and translate the answer right back for you.”

　　The service is currently offered in two villages. The latest

　　version of the box uses mobile phone technology and solar panels in case the electrical power fails. Rose Shuman says the aim was to make the box as easy as possible for users.

　　“Rather than try to bring a lot of infrastructure to them and expect them to learn how to use the Internet, the idea was to make a technology that even Grandma could use, figuring that Grandma could probably walk up to a box and push a button，” added Shuman.

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