So Rick van Baaren divided 59 waiters into two groups. He requested that half serve with a phrase such as, “Coming up!” Those in the other half were instructed to repeat the orders and preferences back to the customers. Rick van Baaren then compared their take-home. The results were clear — it pays to mimic your customer. The copycat(模仿者) waiters earned almost double the amount of tips to the other group.
Leonard Green and Joel Myerson, psychologists at Washington University in St. Louis, found the generosity of a tipper may be limited by his bill. After research on the 1,000 tips left for waiters, cabdrivers, hair stylists, they found tip percentages in these three areas dropped as customers’ bills went up. In fact, tip percentages appear to plateau (达到稳定水平) when bills topped $100 and a bill for $200 made the worker gain no bigger percentage tip than a bill for $100.
“That’s also a point of tipping,” Green says. “You have to give a little extra to the cab driver for being there to pick you up and something to the waiter for being there to serve you. If they weren’t there, you’d never get any service. So part of the idea of a tip is for just being there.”
45. Apart from service, how many other factors affecting the customers’ tipping are mentioned in the passage?
A. 1. B. 2. C. 3. D. 4.
46. These studies show that _________.
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