阅读下面短文,掌握其大意,然后从各题所给的四个选项(A、B、C和D)中选出最佳选项。
Do you remember last summer, when angry travelers were urging the government to do something about airline customer service? Airlines___35___ to improve, and they adopted (采用) new standards just before Christmas. ___36___ as another summer nears, plenty of___37___
travelers don’t see much improvement in customer___38___ overall.
This month, the Department of Transportation’s (DOT) office will publish its first critical ___39___on whether airlines are___40___ their promises. One survey(调查)suggests problems: the number of___41___ to the DOT about the top 10 airlines in the first___42___ rose 89% from a year ago.
Hit last summer by passenger complaints and the threat (威慑)of consumer-protection laws by the ___43___, 14 airlines___44___ to adopt a set of basic customer-service standards called Customers First. The“12 promises”to passengers were introduced ___45___ a major effort to improve service. Since then, airlines have been redesigning websites, retraining employees and upgrading technology.
Recently, DOT inspector general Kenneth Mead, at McCain’s request, sent 20 examiners to airports to___46___whether each airline is doing what it promised. Mead warns travelers shouldn’t___47___too much. Most of the promises are___48___better communication with customers, not problems with flights.
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